Privacy Policy
Introduction
This Privacy Policy describes the policies and procedures of Nutrizoe Nutriifoods Private Limited (“Company”, “we”, “our” or “us”), operators of the BAAE Wellness brand, on the collection, use and disclosure of your information on www.baaewellness.com (the “Site”) and all related Offerings. This Privacy Policy is subject to our Terms and Conditions available on the Site, which shall prevail in the event of any inconsistency.
Information We Collect
Account Information: When you create an account, we collect information such as your name, email address, phone number, and delivery address. This information is used to manage your account and process your orders.
Financial Information: We do not store your payment details. All payment information is collected and stored by our third-party payment processor and is governed by their applicable terms and privacy policy. We bear no responsibility for the security of such information once provided to the payment processor.
Usage & ; Technical Data: We automatically collect information such as your IP address, browser type, device information and pages visited. This data is used to improve the Site experience and prevent fraud.
Cookies: We use cookies to recognise your browser, track your visits and improve your experience. You may disable cookies in your browser settings, though this may limit certain Site functionality. Our cookies do not independently contain personally identifiable information.
Communications: If you contact us by email, WhatsApp or through the Site, we may retain those communications to respond to your queries and improve our service.
How We Use Your Information
• To process and fulfil your orders.
• To communicate with you about your orders, account and our Offerings.
• To send you promotional communications where you have opted in (you may opt out at anytime).
• To improve our Site, products and services.
• To detect and prevent fraud, spam and other misuse.
• To comply with applicable legal obligations.
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
• Delivery and logistics partners: To fulfil and track your orders.
• Payment processors: To complete transactions.
• Analytics providers: To understand Site usage in aggregate, anonymised form.
• Legal authorities: Where required by applicable law, court order or government request.
In the event of a business transfer, merger or acquisition, your personal data may be transferred to the acquiring entity, who shall be bound by this Privacy Policy.
Data Security
We implement industry-standard measures to protect your personal information from unauthorised access, disclosure or misuse. However, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account password and for restricting access to your devices.
Your Rights
You have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, subject to applicable legal requirements.
• Opt out of promotional communications at any time.
To exercise any of these rights, please contact us at baaeops@nutrizoe.com
Account Deletion To delete your account, please email our support team at baaeops@nutrizoe.com. Upon deletion, your personal account data will be removed. Please note that certain transactional records may be retained as required by law.
Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the Site following such changes constitutes your acceptance of the updated Privacy Policy.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer details are as follows:
Email: baaeops@nutrizoe.com
Hours: Monday to Friday, 10:00 AM - 6:00 PM IST
The Grievance Officer shall acknowledge receipt of complaints within 48 hours and endeavour to resolve them within 30 days.