Return & Refund Policy

No Returns or Exchanges
For hygiene and safety reasons, BAAE Wellness does not accept returns or exchanges on any products once delivered and accepted. However, we stand fully behind the quality of our products and will offer replacements in the following
circumstances:
• Damaged or Defective Products: Your order arrives physically damaged or has a
manufacturing defect.
• Expired Products: You receive a product that is past its expiry date at the time of delivery.
• Missing or Wrong Items: You receive an incorrect product or your order is incomplete.

Replacement Criteria
To be eligible for a replacement, the following conditions must be met:
• Original Packaging: The product must be unused, sealed and in its original packaging with all labels intact.
• Unboxing Video: You must provide a clear, unedited unboxing video showing the condition of the product at the time of receipt. This is mandatory for all replacement requests.
• Supporting Evidence: Along with the unboxing video, please provide:
◦ Photos of the outer shipping box (front and back) clearly showing the carrier label.
◦ A short video or photos clearly showing the defect or issue.
◦ Images of all received products from 2–3 angles.
◦ A copy of your invoice or order confirmation.

Replacement Process
Step 1 - Raise a Request: Email our Customer Support at baaeops@nutrizoe.com within 48 hours of receiving your order. Include your Order ID in subject and body, a description of the issue and all required evidence as listed above.
Step 2 - Review: Our team will review your request within 1–2 business days and communicate the outcome.
Step 3 - Pickup: If your request is approved, we will arrange a reverse pickup within 2–4 business days.
Step 4 - Replacement Dispatch: Once we receive the product back at our warehouse and verify its condition, we will dispatch your replacement within 24–48 hours.

Important Notes
• Marketplace Purchases: For orders placed on third-party marketplaces (Amazon, Nykaa,
Flipkart etc.), please follow the respective platform’s return and replacement policy. BAAE’s
direct policy applies only to orders placed on www.baaewellness.com.
• Replacement Requests Beyond 48 Hours: Requests raised after 48 hours of delivery may not be considered. We strongly recommend inspecting your order upon receipt.